Refund policy

Return & Refund Policy

Effective Date: 01/01/2025

At Hearth Fire Sauce, your satisfaction matters to us. Because our products are food items, we must follow strict safety and quality standards.

No Returns on Food Products

Due to health and safety regulations, we do not accept returns or exchanges on any food items, including hot sauces, once they have been shipped. This applies even if the product is unopened.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, we want to make it right.

Please contact us within 7 days of delivery with:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we may offer a replacement or refund at our discretion.

Lost or Stolen Packages

Hearth Fire Sauce is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. We recommend contacting the shipping carrier directly for assistance.